PRWT and Customer Contact

PRWT keeps your customers happy while you focus on your business

PRWT and Customer Service

From caring for citizens who need assistance paying their parking tickets to those who need to schedule court hearings, we can handle a wide range of calls. Need face to face interactions with your clients? We also handle that by providing walk-in center solutions. Because performance is a primary concern, we provide detailed reports and quality control solutions to ensure your clients get the best services.

Inbound Call Services

We offer live telephone answering services, email, text, chat support, and automated responses for the following types of services: customer service, help desk, scheduling, program enrollment and collections services.

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Outbound Call Services

Reaching out to your customers is significant. As such, we provide outbound customer services using live agents and automated solutions. Our outbound call services include, but are not limited to, providing welcome and return calls, surveys, medical insurance health maintenance notifications, program enrollment, follow-up, and collections calls.

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Walk-in Customer Service Centers

Let us manage or create you call/walk-in center. We will manage the facilities, operations and staff. For one government authority client, our centers and management team handles more than 500,000 citizens each year.

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Technology

We offer fast and reliable cloud based IVR, unified communications, fax, email, web chat and SMS-text services. Our technology solutions and partners can help your business become more responsive to your client’s needs while lowering your operating costs. Our highly flexible communications architecture can also simplify your communications in real time.

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Committed Agents

Our agents are specially trained and educated to understand your operations, and they are committed to supporting your clients. We manage all operational components including hiring, drug testing, background checks, payroll, training, daily management and development, and quality control services.

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